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How to Respond to Negative Reviews Online
Customers’ reviews are very important for any company’s promotion. According to a study by Harvard Business School experts, one star rating growth on review sites can increase the company's revenue by 5-9 %. Impressive, isn’t it? However, every business faces negative feedback at some point, and knowing how to deal with it might save a fortune. By responding to it correctly, you’ll turn dissatisfied customers into your most loyal ones.
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