What Happened
ePayments customers have received an explanation letter, which we provide below.
“We write to inform you that in accordance with paragraph 12.1 (j) of our standard terms and conditions, we have unfortunately taken the hard decision to suspend activity on customer accounts, effective from February 11, 2020. During the course of this suspension customers will be unable to transfer, deal, withdraw or deposit funds and will be unable to use their ePayments cards.
Following a review by the Financial Conduct Authority (‘FCA’) of ePayments Systems Limited’s (‘ePayments’) anti-money laundering systems and controls, a number of weaknesses have been identified which require urgent remediation to ensure that our customers can enjoy a safe and secure platform.
Following discussions with the FCA, ePayments has agreed to suspend activity on customer accounts until remedial action has been undertaken to the satisfaction of the FCA.”
ePayments are working tirelessly with the FCA to ensure improvements are made and accounts can be reactivated as soon as possible. During this improvement process, customers’ funds will continue to be safeguarded as normal. If you have any questions, you can contact ePayments support team: support@epayments.com.
Change the Payment Details in Your Travelpayouts Account
We have suspended payments to ePayments wallets and advise you to change your payment details in dashboard. You can read about payment methods in our knowledge base.
Payments are held in normal mode and will be completed by February 20. If you manage to change the details before February 19, you will receive funds automatically. After February 20, we will make payments manually, and you’ll need to contact our support team directly.
